Privacy Policy
This Privacy Policy explains how Reno Hydrovac handles information submitted through this website, including quote requests, phone inquiries, and other communications.
Information We Collect
We may collect information you provide directly, such as your name, phone number, email address, city or project location, requested service, project details, photos, plans, and other information you choose to submit through a form, phone call, or other communication.
We may also receive basic technical information automatically when you visit the site, such as browser type, device information, referring pages, approximate location derived from network information, and website activity.
How We Use Information
We use submitted information to respond to inquiries, prepare or coordinate estimates, understand requested services, communicate about scheduling, improve the website, maintain security, and support the delivery of hydrovac and related services.
Calls, Texts, and Email
If you provide contact information, we may use it to respond to your request by phone, text message, or email. Calls may be monitored or recorded for quality, documentation, or service-coordination purposes where permitted by law.
Submitting a quote request does not require you to purchase services. Standard carrier messaging or data rates may apply to text messages.
Sharing of Information
Reno Hydrovac may work with service providers, contractors, technology vendors, hosting providers, call or form systems, and other partners that help operate the website or fulfill a requested service. Information may be shared with those parties when reasonably necessary to respond to your inquiry or coordinate the work you requested.
We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer or similar transaction.
Cookies and Technical Data
The website may use cookies, caching, security tools, embedded maps, analytics, advertising measurement, or similar technologies to operate correctly and understand website performance. These technologies may collect technical and usage information automatically.
You can control many cookies through your browser settings. Disabling some technologies may affect website functionality.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, resolving disputes, and meeting legal obligations.
We use reasonable administrative and technical safeguards, but no website, storage system, or transmission method can be guaranteed to be completely secure.
Your Choices
You may choose not to submit information through the website and may contact us by phone instead. You may also request that we update or delete information you previously submitted when applicable, subject to legal, operational, and recordkeeping requirements.
Contact and Updates
We may update this Privacy Policy as the website, services, or legal requirements change. The current version will be posted on this page.
Questions about this policy can be submitted through the Contact page or by calling (775) 414-4960.